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Refund and Returns Policy

Last Updated: 2024-Aug-20

1. Overview

At K-Ceylon, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please review our Refund and Return Policy below.

2. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The item must be unused, unopened, and in the same condition that you received it.
  • The item must be in its original packaging with all seals, labels, and tags intact.
  • The return request must be made within 7 days of the purchase date.
  • Certain items, such as perishable goods, personalized products, or items on sale, may not be eligible for returns. Please refer to the product details for specific return exclusions.

3. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Email our customer support team at [Your Email Address] with your order number and the reason for the return.
  2. Return Authorization: Once your return request is approved, we will provide you with a Return Authorization (RA) number and instructions on how to send your item back.
  3. Shipping: You are responsible for the cost of return shipping unless the return is due to a defect or error on our part. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

4. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 business days.
  • Partial Refunds: In some cases, only partial refunds may be granted (e.g., if the item is returned after the 7 day return window or is not in its original condition).
  • Non-Refundable Items: Certain items, such as gift cards or downloadable products, are non-refundable.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at hello@kceylon.com.

6. Late or Missing Refunds

If you haven’t received a refund yet:

  • Check Your Bank Account: Sometimes it takes time for the refund to be officially posted.
  • Contact Your Credit Card Company: Refunds can take some time to process.
  • Contact Your Bank: There may be processing time before a refund is posted.
  • If you’ve done all of this and still have not received your refund, please contact us at [Your Email Address].

7. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us immediately at hello@kceylon.com. We will arrange for a replacement or refund, including covering the cost of return shipping.

8. Cancellations

You may cancel your order before it is shipped. Once an order has been shipped, it cannot be canceled, but you may return it in accordance with this policy.

9. Contact Us

If you have any questions about our Refund and Return Policy, please contact us at:

K-Ceylon Customer Support
Email: hello@kceylon.com
Phone: (+94) 77 9000 092